FAQs

How long will it take to deliver my order?

Melbourne Metro: Once your order is picked and packed within 1 - 2 business days, the delivery courier will typically take between 1 - 3 business days to deliver to you.

Please refer below for a list of Melbourne Metro suburbs as specified by delivery couriers.

Australia wide orders: Once your order is picked and packed within 1 - 2 business days, the delivery courier will typically take between 2 - 5 days to deliver to you.

If you believe your order is delayed, please Contact us  support@aussibazaar.com.au We'll support you through the process and monitor your order as it progresses.

How much is delivery?

Free delivery Australia wide

Can I change my delivery address while the parcel is on its way?

Unfortunately our delivery partners won't be able to change the order's delivery address once its on its way. Please ensure that your delivery address is correct when you place an order.

If the parcel is returned to us by the delivery partner due to a failed delivery, a return-to-sender fee will be charged by the delivery partner, and will be deducted from your refund.

For Click & Collect, when can I pick up my order?

Not available Now

How do I return my order?

You have 30 days from which you receive the products to notify us of any returns. The product must be in original packaging and shipped back to our warehouse within 14 days along with the returns confirmation email.

 

I received my parcel damaged. What do I do?

If your parcel has arrived damaged, we're so sorry! We'll need to raise a claim with Australia Post.

First thing you'll need to do is let us know within 24 hours of receving the damaged parcel by simply replying to your order confirmation email or email support@aussibazaar.com.au.

You'll need to include photos of the following:

  1. The packaging
  2. The parcel label (clearly showing the reference number)
  3. The damaged item/s within

Once we've raised the claim (we'll let you know when), please bring the damaged parcel with all damaged item/s to any Australia Post post office most convenient for you. Let them know you're returning damaged goods.

Once you've handed it over to the post office staff, they will then verify and confirm the damage (this is part of their policy) in order for us to provide you a refund.

Why does the product I received look different to what I ordered from the website?

Sometimes manufacturers uplift the packaging of their products for marketing purposes. This may include the packaging design as well as small updates to the way they label the product's name.

The ingredients should be identical. Rest assured it's the same product inside!

However, if the product still looks drastically different, feel free to reach out to us.

I can't find what i'm looking for.

We have thousands of products in store that come in many sizes and brands. If you cannot find a particular product kindly send a request for that product and we will be happy to try and source it for you.

What happens if what I’m after is sold out?

As much as we pride ourselves with having stock available there will be instances where demand exceeds supply. If a particular product is sold out we will happily provide a refund. We can also offer a substitute brand for certain products if you prefer.

What is your Satisfaction Guarantee policy?

We guarantee that your order will arrive in satisfactory condition, with at least one month remaining before its best before or expiration date, unless otherwise stated.

How can I place a bulk order?

We are currently working on that. In the meantime, please send us an email at support@aussibazaar.com.auwith your requested order.

What if I’m not home?

During checkout, if you've selected that you'd like the parcel to be left in a safe place, the delivery driver will leave your parcel is the safest possible place available near your front door.

However, if you haven't selected this option, and the delivery driver could not reach you, they'll leave a card in your mailbox with further instructions. Typically the parcel will be left safely at the nearest depot or newsagent for your collection

You'll be notified once delivered either way.

What happens to my refund if a discount is applied to the refunded order?

As discounts cannot be redeemed for cash, your refund will exclude the discount. For example, if your order was $25 after a $5 discount was applied, your refund will be $25 (not $30).

What sustainability and environmentally friendly practices do you adopt?

While ensuring that we pack your orders as securely and safely as possible, we also balance the need to be sustainable and as kind to the environment as possible.

To pack your orders, we reuse boxes from our suppliers so they don't get thrown away.

And to ensure the contents within the boxes arrive to you intact and safely, we reuse stuffing/filling that our suppliers use to ship to us, so that they also don't get thrown away and end up in landfill.

We never buy new stuffing/filling and we reuse materials where ever possible to minimise our footprint.

What if I still need help? 

If you can't find the answers you're looking for, you can always contact us via email support@aussibazaar.com.au) or website chat. We typically respond pretty quickly!